Booking Conditions

Revised January 2005
Your contract is with SPORTS TOURS INTERNATIONAL LTD. / CLUB LA SANTA
(ABTA A406X V1479 :ATOL NO 2711 : IATA 91-2 52486)

1. When you make your booking you must complete a booking form, accepting on behalf of all your party the terms of these booking conditions and pay deposits and race entries as outlines in the selling brochure. Sports Tours International Ltd. has no control over the event and whether it takes place. If the event were to be cancelled this does not affect the remainder of the holiday continuing as planned and does not allow the client to cancel the remainder of the holiday. The company’s liability is limited to the cost of the entry fee. Non standard tour arrangements e.g. ones which might involve full “Apex” (Advanced purchase) or Low Cost Airline fares, are subject to full payment at the time of booking. This also applies to insurance premiums and race/event costs (if relevant), all of which are non refundable and you will be advised of this at the time of booking.

2. The balance of the price of your holiday must be paid at least 10 weeks before the departure dates. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit/race entry and apply cancellation charges set out below.

3. If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date,we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the booking form, or from their travel agent, at least 10 weeks before departure. Any charges levied by the airlines will be charges and must be accompanied by a payment of £50.00 to cover our administration costs. Any alteration by you within 10 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Please note that certain travel arrangements e.g APEX tickets, cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.

4. You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing directly or via the travel agent with whom you made your booking. As this incurs administrative costs, we will retain your deposit, insurance (if applicable) and race entry fees (if applicable) and, in addition, may apply cancellation charges up to the maximum shown below. If the number of persons booked changes, the holiday costs will be recalculated on the basis of the amended party size and you will need to pay any difference in the holiday price.
Period before departure Amount of cancellation within which written charge as percentage cancellation is received of the holiday price shown as (Excluding any non-refundable entry fees):
More than 56 days Deposit only
56-29 days 50% (or deposit,whichever is greater)
28-15 days 70%
14-8 days 90% Less than 8 days 100%
Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim some/most of these charges.

5. If you have a problem during your holiday, please inform our representative/agent/hotel reception, who will endeavour to put things right quickly. If your complaint cannot be resolved locally, your representative/agent/hotel reception will ask you to complete a report, the original of which is for you and a copy will be forwarded to our head office. Please follow this up within 28 days of your return home by writing to our Customer Services Department at our Manchester Office giving your original booking reference number and all other relevant information. It is therefore a condition of the contract that you communicate any problem to the supplier of the services in question AND to our representative/reception whilst in resort and lodge a written report form. Failure to follow this procedure could effect your rights under the contract. Disputes arising out of, or in connection with this contract which cannot be amicably settled, may (if you so wish) be referred to arbitration if the customer wishes under a special scheme, which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme, details of which can be supplied on request, provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500.00 per person or £7,500.00 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme, written notice requesting arbitration must be made within 28 days after the scheduled date of return from holiday. Full details are available from the Association of British Travel Agents, 55-57 Newman Street, London W2P 4AH.

6. The holiday price will be confirmed at the time of booking – as the brochure price may have been amended since publication.

7. It is unlikely we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you or your travel agent at the earliest possible date. Flight timings and carriers in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Flight details will be shown on your ticket confirmation provided with your final documents. If a major change becomes necessary, we will inform; you or your travel agent as soon as reasonably possible if there is time before departure. When a major change occurs provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements,purchasing another available holiday from us or cancelling your holiday and receiving a full refund. In all cases we will pay compensation as details below.
Period before departure Compensation within which a major per person change is notified to you or your travel agent.
FOREIGN TOURS ONLY
More than 56 days Nil
55-15 days £10 per fare paying passenger
Less than 14 days £25 per fare paying passenger

UK TOURS
55-15 days £5 per fare paying passenger
Less than 14 days £12.50 per fare paying passenger

Important note: Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse whether conditions or other circumstances amounting to force majeure.

8. We reserve the right in any circumstance to cancel your holiday and all holidays operate subject to a minimum number of participants. However,in no case will we cancel your holiday less than 2 weeks before the final balance. In circumstances where we are unable to provide the holiday booked we will return to you all monies paid,or offer you an alternative holiday of comparable standard and if a cancellation occurs within 8 weeks of departure, compensation on a similar scale to that shown in paragraph 7 above.

9. We accept responsibility to ensure the holiday which you booked with us is supplied as described in this brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and / or omissions of our employees,agents and suppliers save where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost. This limit does not apply to injury,death or illness. (i) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our supplies and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law (ii) In respect of carriage by air, sea and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.

10. If any client suffers death, illness or injury whilst overseas arising out of activity which does not form part of the foreign inclusive holiday arrangements or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, providing we are advised of the incident within 90 days of the occurrence. Where legal actions is contemplated our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000.00 in total.

11. When you travel with the carrier, the conditions of that carrier apply, some of which may limit liability. This brochure is the responsibility of the tour operator, it is not issued on behalf or, and does not commit the airlines mentioned therein or any airline whose services are used in the course of the tour. Please note that in accordance with Air Navigation Orders, an infant must be under 2 years of age on the date of their return flight to qualify for infant status whilst a child must be under 12 years of age on the date of their return flight to qualify for child status.

12. This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.

13. In the unlikely event of the cancellation/postponement of the sporting events for whatsoever reason,Sports Tours International Ltd./Club La Santa cannot be held responsible in any way for any monetary loss, inconvenience or any other circumstances, including non-refundable events fees.

14. ALL tours descriptions are advised by us in good faith and every care is taken to ensure their accuracy. However, since we include so much detail and since the tours are prepared up to 12 months in advance, there may be occasions when an advertised facility or entertainment is not available during your own particular tour. Certain facilities e.g. swimming pools, request maintenance and sometimes have to be temporarily withdrawn from use for such work to be done. Outdoor activities, beach services and water sports for example may not operated for reason such as unstable weather conditions or lack of support, or golf courses, bowling greens etc may be closed for maintenance or private competitions. Similarly there may be occasion, especially during the low season, where certain advertised schedules, entertainment or amenities are changed, cancelled or curtailed. Further, the operation of certain amenities and facilities may be subject to local licensing laws or religious holiday. Government or local authority restrictions may also dictate that a hotel or apartment limits certain facilities e.g. air-conditional or water supply, in the cause of conservation.

15. Sports Tours International Ltd./Club La Santa may not be able, at the time of booking to confirm the operator or the type of aircraft to be used for a particular tour.

GENERAL INFORMATION
Consumer Protection: The air holiday and flights in this brochure are ATOL protected, since we hold an air travel organisers license granted by the civil aviation authority. Our ATOL number is ATOL 2711. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information, visit the ATOL web site on www.atol.org.uk (click on the ATOL license below the master index).

ITEMS INCLUDED IN TOURS COSTS
• Return flights, or Cross channel ferries/channel tunnel/ Eurostar as appropriate, from the chosen departure point to the stated destination, and airport/port taxes and security charges – details as shown in each tour itinerary
• In-flight refreshments/meals (as appropriate)
• Return airport transfers where applicable, as outlines in the brochure.
• Accommodation for the duration, in the hotel and on the meal basis stated or offered, including mandatory local taxes or in self catering (as stated).
• International / domestic coaching as specified. n Sports Tours overseas representative or agents/services of Club La Santa reception. UK representative or agent if stated in the case of U.K. based tours.
• V.A.T. on all holidays to the E.U. n Goodie bag / T-shirt were offered in the applicable itinerary. n Free luggage allowance. On flights, the allowance is usually 20kg (44lbs) per person, but this can be less – please refer to your final travel documents.
• V.A.T. on tour operations as on 02/01/2002

ITEMS NOT INCLUDED
• Race/event entry. This is specified in the individual tour itinerary.
• Travel insurance. It is strongly recommended that you take some form of insurance with all our U.K. and foreign inclusive tours.
• Any flight, meal, room or apartment supplements as details in the individual tour itinerary.
• Any other items listed as optional extras e.g. excursions.
• International/domestic coaching as specified.
• Cost of visa – where required
• Cots and food for infants (i.e. under 2 years of age).
• Insurance costs including I.P.T as at 12/01/01. In the event of any changes to the rate of V.A.T. IPT (Insurance Premium Tax) or A.P.D.(Air passenger Duty) after 12/01/01 we reserve the right to adjust prices accordingly.

HEALTH REGULATIONS
At the time of printing, no holidays in this brochure require vaccinations as a mandatory item. Health requirement regulations may change so you must consult your doctor and/or obtain the relevant health leaflets e.g. the D.O.H. leaflet “Protect your Health Abroad” from your local Post Office or the Department of Health.

DELAYS
In the event of a delay in departure, it is the responsibility of the carrier to determine delay policy. We reserve the right to change the flight/carrier in the interest of efficiency, as outlines in certain brochures.

PASSPORT / VISAS
It is your responsibility to make sure all your travel credentials are in order. Airlines may refuse travel if you do not have the correct documents. The name on the passport MUST match the name on the ticket. If the names do not match you may not be able to travel and your insurance policy may be invalid.

PASSPORTS
A full ten year British Citizen Passport is required for all overseas tours. It must be valid for 6 months after your return. Other nationalities should check requirements with the relevant embassy. THIS IS YOUR RESPONSIBILITY. UK Passport Office Website – www.passport.gov.uk NB British Visitors Passports are no longer issued or acceptable and all infants and children must have their own passports. Those in possession of a passport showing them to be British Subject should check whether this passport is valid for their destination and whether a visa is required. THIS IS YOUR RESPONSIBILITY.

VISAS – ALL TOURS
It is each client’s responsibility to check the entry requirements of their chosen destination with the appropriate embassy, to obtain and process the correct forms with the Embassy allowing sufficient time for the application to be processed. If visas are required for British Citizen passport holders on any of our tours, this may be stated on the individual tour itinerary. However, non-British passport holders should always check requirements with the relevant embassy. Failure to obtain a visa is not a valid reason for cancelling the tour.Clients travelling to the USA are reminded that persons with a criminal record will require a Visa.

TICKETS & TOUR DOCUMENTS
These will be sent to you approximately 7 days before departure.Your ticket wallet will include joining instructions, detailed itinerary and luggage labels. It will also include your air travel arrangements where applicable.

RACE ENTRY FORMS
All race entrants are obliged to fill in the appropriate official entry form, which we will send you. This form must be returned within 7 days to the issuing office and are subject to the conditions of entry by New York Road Runners. Failure to return the signed entry form within the specified time could result in your race entry being refused and your booking cancelled with the loss of all monies paid.

BAGGAGE
One average sized suitcase only per person – usually weigh allowance on flights is 20kg per person with 5 kg of hand luggage. Infants do not have any baggage allowance.

ROOM SHARING
If you are travelling alone and do not wish to pay the applicable supplement for a single room,we will, if you wish and subject to availability,match you up with someone of the same sex on a twin to share basis wherever possible. If you select a room sold on this “twin to share” basis you will be sharing with another participant on the tour and not have sole use of the room. In such cases we are not allowed to give any details regarding the name, address or phone contact of the parties requesting sharing arrangements.

TRAVEL INSURANCE DETAILS
Our Travel Insurance covers you while competing in an event as well cancellation cover due to sports injury in training It is a requirement when booking a holiday with Sports Tours International Ltd that you have cover equal to the cover provided in our Travel Insurance below & that you submit your alternative cover for inspection on request. Sports Tours International Ltd have arranged travel insurance, which is underwritten by Euclidian Underwriting Limited,Syndicate 1243 at Lloyd’s.Summary of the cover is as follows – full details of cover & exclusions will be forwarded on request, and with your confirmation of booking. Personal luggage, effects, money and valuables £1250 per person (sub limits apply). Medical expenses Medical £2,500,000 per person. Cancellation or curtailment charges up to invoice value. Excesses apply, as do reduced child limits. Full details are given on your policy. PREMIUMS Important: When calculating the insurance costs you must take into account the full duration of your holiday – i.e. additional days for overnight flights. Duration Worldwide 1 to 2 days N/A 3 to 5 51 6 to 8 60 9 to 17 67 add weeks 20 (up to total of 3 months) Insurance is only valid once the premium is paid. Insurance premiums shown includes insurance premium tax. Infants under 2 years FREE. Children 2 to15 years (incl.) 50% reduction on applicable premium. Adults over 70 years travelling Worldwide ADD 50%. NB. Clients insuring through Sports Tours International travel insurance must be UK residents.

INSURANCE PREMIUMS
Important: When calculating the insurance costs you must take into account the full duration of your holiday – i.e. additional days for overnight flights.

DESTINATION DURATION ADULT CHILD
Europe 1 – 3 Days 24.00 12.00 4 – 5 Days 30.00 15.00 6 – 10 Days 38.00 16.00 11 – 17 Days 46.00 23.00 18 – 24 Days 52.00 26.00 25 – 34 Days 58.00 29.00

Worldwide 5 Days 56.00 28.00 6 – 10 Days 70.00 35.00 11 – 17 Days 78.00 39.00 18 – 24 Days 88.00 44.00 25 – 31 Days 98.00 49.00

Insurance is only valid once the premium is paid. Insurance premiums shown includes insurance premium tax.
Infants under 2 years FREE. Children 2 to15 years (incl.) 50% reduction on applicable premium. Adults over 70 years travelling Worldwide ADD 50%.
NB. Clients insuring through Sports Tours International travel insurance must be UK residents.